“A friend who had visited Baghdad’s Green Zone said that Harvard Business School felt eerily familiar. Whatever hell befell the rest of Iraq, the Green Zone was made luxurious with palm trees, swimming pools, and functioning electricity. Its occupants cocooned themselves from the unfolding horror so that they could focus on the broader mission of rebuilding a country. So, too, HBS smacks of an ivory tower, cut off from the world outside” (p 50).
30 Principles to Live By
1. Don’t criticize, condemn or complain (p 17)
2. Give honest and sincere appreciation (p 31)
3. Arouse in the other person an eager want (p 50)
4. Become genuinely interested in other people (p 65)
5. Smile (p 74)